INSTRUCTIONS FOR ACCEPTING SHIPMENTS FOR CUSTOMERS

Introduction

When receiving an order, the condition of the package must be checked in the presence of the courier (this applies both to shipments delivered to the customer's premises and to shipments directed to the final recipient). In the event of any damage, an appropriate damage report must be drawn up together with the courier (WITHOUT A REPORT CONFIRMED BY THE COURIER COMPANY, THE COMPLAINT WILL NOT BE ACCEPTED). In accordance with Article 76 of the Transport Law, acceptance of a shipment by the entitled person without reservations causes the expiry of claims for loss or damage, unless:

1. The damage was officially recorded before the shipment was accepted by the entitled person;

2. Such recording was omitted due to the fault of the carrier;

3. The loss or damage resulted from intentional fault or gross negligence of the carrier;

4. Damage not visible from the outside was discovered by the entitled person after accepting the shipment within 7 days, they requested that its condition be determined, and proved that the damage occurred between acceptance of the shipment for transport and its delivery.

Goods receipt procedure – instructions

1. Please make sure to check the condition of the shipment and its contents at the time of delivery.

2. Please verify the correctness of the information on the shipping label, including whether the delivery address and shipment number are correct.

3. The condition of the shipment should be assessed:

- whether the pallet carrier shows signs of damage

- whether the securing tapes are not cut or torn

- whether the carton has no dents or punctures

- whether the foil is not torn or damaged

4. The shipment should also be opened and the foil/carton removed.

5. The customer has the right to refuse acceptance of the shipment if the goods show serious external damage and the driver is unwilling to cooperate in drawing up a damage report.

6. If it is found that the shipment is damaged, the following should be done:

- draw up a damage report (signed by the receiving person and the courier), stating in the remarks when the damage was discovered and describing the nature of the damage in detail

- prepare photographic documentation of the shipment and the damage

7. The damage report is the basis for a claim for reimbursement of damage costs from the carrier, but it does not guarantee a positive complaint outcome.

8. Please inform ZOGO-NET about any shipment damage:

Email address: [email protected]

If there is no information regarding damage to the shipment packaging or if the completeness of the shipment was not checked in the presence of the delivering courier, the complaint will not be accepted.